Managed IT

Our overall scope of Managed IT Shared Services is the monitoring and administering of an organization’s information technology systems: hardware, software, and networks. Our Managed IT Shared Services focus on helping our clients be connected and productive.


Service Desk Management is primarily handled through the electronic helpdesk system. All issues, problems and alerts received from email, phone, or automated monitoring systems get entered (automatically or manually). This provides accountability and will be used to keep track of a problem through its lifecycle.

Shared Managed IT Services Available:

Customer Service Desk

  • Remote Support for all in-scope employees

  • 24 x 7 monitoring and reporting of identified key systems

  • 24 x 7 Emergency IT Services

  • Infrastructure and Server Support

  • Management and Troubleshooting of Network Devices

  • Assistance with performance issues and Break/Fix support for organizational equipment

Staff Onboarding & Offboarding

  • Staff Onboarding and Offboarding (account creations and deletions)

  • Microsoft 365 license management and deployment administration as well as application support for Microsoft-based programs

Technology Support & Updates

  • Windows, non-Windows, Microsoft, 3rd party, and firmware updating and patching

  • Assistance with printer deployment, printer driver installation, troubleshooting and maintenance except where this is covered by a support contract by a printer supplier (i.e., Ricoh)

  • MacOS support, if applicable

  • MDM Support, if applicable

Security & Disaster Recovery Management

  • Management of Antivirus, Email, and Web security. F-Secure is installed and monitored on each workstation/laptop/server

  • Oversee response to any virus detections, ransomware deployment or other cybersecurity issues

  • Backup and Disaster Recovery Management

  • Regular Reporting

Asset & Vendor Support

  • Assistance with installation and access issues for non-Microsoft products. Coordination with the available vendor support (i.e., Salesforce) to resolve other issues with such products

  • Asset & Vendor Management